Company Overview

Filweb Asia, Incorporated is a world class provider of prime business and knowledge process outsourcing (BPO/KPO) services. We focus on delivering value-added back office solutions, media platform designs, and various other offshore outsourcing solutions. Our ultimate goal is to bring long-term benefits to your organization and your markets.

Job Description

• Customer Success mentality! Positive attitude and genuine interactions with our customers through chat and email.
• Gathers customer’s data, documents it, and determines troubleshooting steps by evaluating and analyzing the symptoms
• Answer support questions related to PCM tuning, Derive products, and connectivity between products and computer hardware as well as explain features of products.
• Must remain in assigned queues, undistracted and focused on the customer always!
• Must follow specific requirements regarding logging customer interactions in our CRM and other software.

Qualifications

• 3+Years in Customer service or call center environments.
• Automotive Inclined / Automotive Experience / Automotive Background
• Automotive degree or vocational training
• Ability to troubleshoot automotive electrical, mechanical and potential tuning issues
• Previous experience in the automotive industry
• Knowledge or experience of automotive ECM tuning, Gas or Diesel
• Knowledge of Automotive OEM hardware, aftermarket parts