Technical Support Representative

Date Posted: April 12, 2024

Company Overview

Filweb Asia, Incorporated is a world class provider of prime business and knowledge process outsourcing (BPO/KPO) services. We focus on delivering value-added back office solutions, media platform designs, and various other offshore outsourcing solutions. Our ultimate goal is to bring long-term benefits to your organization and your markets.

Job Description

  • Customer Success mentality! Positive attitude and genuine interactions with our customers through chat and email.
  • Gathers customer’s data, documents it, and determines troubleshooting steps by evaluating and analyzing the symptoms
  • Answer support questions related to PCM tuning, Derive products, and connectivity between products and computer hardware as well as explain features of products.
  • Must remain in assigned queues, undistracted and focused on the customer always!
  • Must follow specific requirements regarding logging customer interactions in our CRM and other software.


  • 3+Years in Customer service or call center environments.
  • Automotive Inclined / Automotive Experience / Automotive Background
  • Automotive degree or vocational training
  • Ability to troubleshoot automotive electrical, mechanical and potential tuning issues
  • Previous experience in the automotive industry
  • Knowledge or experience of automotive ECM tuning, Gas or Diesel
  • Knowledge of Automotive OEM hardware, aftermarket parts