Company Overview

Filweb Asia, Incorporated is a world class provider of prime business and knowledge process outsourcing (BPO/KPO) services. We focus on delivering value-added back office solutions, media platform designs, and various other offshore outsourcing solutions. Our ultimate goal is to bring long-term benefits to your organization and your markets.

Job Description

• Work with the team to set up and maintain backup for clients
• Update Veeam to the latest version and backups are being completed
• Work with Veeam Support to resolve any issues that may arise
• Work with client on Veeam-specific issues
• Ensure that the Company and its clients’ documentation is up-to-date, applying industry best practice methodologies
• Maintain clients' backup and certificates and ensure they’re up-to-date; as well as work with the IT service staff to ensure they document client ITGLUE accounts with the required information
• Make sure that Company’s clients are set up with standards established by Cloud9 for security protocols
• Make sure that the correct, required licenses are assigned as the Company’s clients add and reduce staff counts
• Decommission user and devices that are no longer required
• Open tickets with third parties if issue arises
• Take and answer clients’ support calls, while applying Microsoft updates to clients’ server systems
• Try to assist clients following a run book or escalate to appropriate staff if the need arises
• Review current client documentation to make sure that it is being successfully completed according to Cloud9 requirement
• Follow Cloud9 change control procedures
• Update the documentation to Cloud9 Standards where needed

Qualifications

• Should be a collaborative and solution-focused compliance subject matter expert with a knack for managing business needs in a high-paced environment
• Passionate about exploring best practices and industry trends
• Forward-thinker who can comfortably interpret quantitative and qualitative data
• A certificate or associate degree in a relevant field
• Previous compliance or similar experience
• Minimum of 3 years’ experience in technical support and customer service roles
• Excellent communication skills
• Strong analytical and investigative skills
• Excellent attention to detail
• Strong organizational and time management skills
• Excellent written and oral communication skills, with the ability to communicate accurately and precisely
• Self-motivated and can work independently with little supervision
• Experienced in Veeam, ITGLUE, and Autotask is an asset