Company Overview

Filweb Asia, Incorporated is a world class provider of prime business and knowledge process outsourcing (BPO/KPO) services. We focus on delivering value-added back office solutions, media platform designs, and various other offshore outsourcing solutions. Our ultimate goal is to bring long-term benefits to your organization and your markets.

Job Description

• The service specialist monitors freight via various GPS tracking platforms.
• Answer incoming calls from clients, responding promptly and effectively to client requests.
• Occasional outbound calls for follow-up.
• Conveying information within our team in an effective, professional, and accurate manner.
• Voice and email support–someone who has a sense of responsibility because it is of great importance to respond to emails quickly and effectively.

Qualifications

• Bachelor’s Degree
• Ability to speak fluently using Standard American English–does not want the client to notice that services are being outsourced offshore at this stage.
• Knowledge of appropriate etiquette within US professional culture.
• Excellent proficiency in Standard American English.
• Strong Verbal and written communication skills.
• Proficiency in Microsoft Office.
• Proficiency in collaborative platforms (e.g., Dropbox and Google Sheets)
• Ability to learn new processes and technologies quickly.
• Problem-solving, and the ability to adapt to dynamic issues and situations.
• Attention to detail
• Organizational skills
• Professional etiquette and knowledge of US business culture.