Company Overview

Founded in 2010, Transec is a boutique BPO company that does things differently. We don’t run massive operations where people get lost in the crowd. Instead, we work with clients who need lean, high-impact teams. This means every person on our team matters. Roles at Transec are often more dynamic, giving you the chance to build a broader skill set and take on meaningful work. We make sure our people have the space to contribute, learn, and be heard. We’re proudly based in the Philippines — consistently ranked as one of the best locations for world-class offshore talent. We’re always on the lookout for great people to join us at Transec. If you’re someone who wants to grow your skills and enjoys being part of a close-knit team, check out our current openings. We’d love to hear from you! Website https://transecbpo.com/careers

Job Description

• Answer incoming calls from customers ranging from product information, price inquiries, complaints, delivery follow-ups, etc.
• Accurately log all incoming calls in the CRM (customer relationship management) system for proper documentation.
• Efficiently and effectively identify concerns and provide the necessary solutions where applicable.
• Coordinate with several branches and departments to resolve customer concerns and/or requests.

Qualifications

• Fresh graduates are encouraged to apply (no prior experience is required)
• At least 6 months of experience in retail, food service, hospitality, sales, or any customer-facing role is highly welcome.
• Able to communicate clearly in English and Filipino.