Company Overview

Filweb Asia, Incorporated is a world class provider of prime business and knowledge process outsourcing (BPO/KPO) services. We focus on delivering value-added back office solutions, media platform designs, and various other offshore outsourcing solutions. Our ultimate goal is to bring long-term benefits to your organization and your markets.

Job Description

• Monitor remote patients and their data through various system and methods and use existing policies and procedures to address issues as they arise.
• Be able to identify clinical issues to be escalated by clinical supervisors in the US.
• Ensure timely and accurate documentation of al relevant data across different system.
• Able to meet metrics/key performance indication set by the client.
• Check in on patient every week to make sure that they are taking their medications or how often are checking their vital signs.

Qualifications

• 2-3 yrs in Customer or patient- facing role in customer service or account management or relevant experience in health care account.
• Ability to communicate clearly and effectively over the phone, in video conferencing, and in writting.
• Basic typing skills and computer literacy.
• Understanding of basic medical terminology and experience in a healthcare setting.
• Bachelor Degree in Medical field or other related courses.
• High Level of flexibility in work schedule.