Esponsibilities: Receive inbound support telephone calls, e-mails and chat sessions Learn our products and processes and become an industry expert Document each customer contact in our support ticketing system Problem solve with our clients Research and thoroughly document customer issues for escalation when necessary Help create knowledge base articles for common questions and issues
CALL NUMBER FOR HR MANGER 055-9064610 & 052-4448539
Qualifications
A background in customer service is required Passion for quality customer service Strong problem-solving skills Detail oriented Strong technical abilities Exceptional verbal and written communication skills Organization and multi-tasking skills Basic experience with Microsoft Excel, Word, and Outlook Fast learner Job Type: Full-time