Company Overview

Filweb Asia, Incorporated is a world class provider of prime business and knowledge process outsourcing (BPO/KPO) services. We focus on delivering value-added back office solutions, media platform designs, and various other offshore outsourcing solutions. Our ultimate goal is to bring long-term benefits to your organization and your markets.

Job Description

• Respond promptly to pre- and post-sales inquiries via phone, chat, and/or e-mail for all campaigns being handled
• Acknowledge and resolve customer complaints
• Explain procedures to clients, answer questions, and provide information in a clear and timely manner
• Maintain sales and support records and generate reports
• Do other tasks as required

Qualifications

• College graduates of any course or degree. High school graduates and those who finished any vocational or short course/s are also accepted as long as they qualify the assessment.
• At least 1 year of work experience in the related field is required for this position
• Can communicate eloquently verbally and in written form
• With excellent listening and documentation skills
• Able to adapt/respond to different types of characters
• Able to multitask, prioritize, and manage time effectively