Job Description

• Recognize the need for queries to be escalated
• Communicate at all levels with all constituencies – external/internal customers and senior management
• Initiate change and process improvement
• Go the extra mile to achieve customer satisfaction
• Handle multiple customer service activities.
• Establish rapport with clients of all sorts
• Deal with all calls politely, courteously, professionally, and assertively
• Match customers’ needs to clients’ products and services
• Negotiate and influence the customers to buy-in
• Adhere to agreed processes and to meet required work standards, targets, and objectives
• Meet quota
• Other related tasks as assigned by the immediate superior and/or the management

Qualifications

• At least High School Diploma, Vocational Diploma / Short Course Certificate, Bachelor’s/College Degree, any field
• At least 1 year of work experience in the related field is required for this position
• Preferably 1-4 years as experienced employee specializing in customer service or equivalent
• Communicate effectively with customers
• Ability to troubleshoot minor issues and concerns