Company Overview

Filweb Asia, Incorporated is a world class provider of prime business and knowledge process outsourcing (BPO/KPO) services. We focus on delivering value-added back office solutions, media platform designs, and various other offshore outsourcing solutions. Our ultimate goal is to bring long-term benefits to your organization and your markets.

Job Description

• Monitor remote patients and their data through various systems and methods and use existing policies and procedures to address issues as they arise.
• Ensure timely and accurate documentation of all relevant data across different systems.
• Use protocols and system data to refer mothers to the correct resource or care partner.
• Interact with the patients over the app, so that documentation is logged; able to detail any activities that patients do that aren't captured by the messages they send.
• Assist other departments like Customer Service in helping resolve patient inquiries.
• Be able to identify clinical issues to be escalated by clinical supervisors in the US.
• Deliver exceptional customer service and patient advocacy, with professionalism, confidentiality, and a focus on the experience and care of clients, partners, and stakeholders.
• Able to handle more emergent situations like high blood pressure or vaginal bleeding.
• Must be able to send a once-a-month depression survey.
• Check in on patients every week to make sure that they are taking their medications or how often are checking their vital signs.
• Actively engage in professional development to continuously improve existing skill sets; assist in updating and or translating company documents like training, policy, reporting, and procedure
• Able to meet metrics/key performance indication (KPIs) set by the client.

Qualifications

• 2-3 years in customer or patient-facing role in customer service or account management
• Ability to communicate clearly and effectively over the phone, in video conferencing, and in writing
• Ability to sit at desk >75% of work time
• Basic typing skills and computer literacy
• Ability to work independently in a remote environment
• Exceptional attention to detail
• Understanding of basic medical terminology and experience in a healthcare setting
• High level of flexibility in work schedule