IT Support Technician

Date Posted: June 10, 2022

Company Overview

Filweb Asia, Incorporated is a world class provider of prime business and knowledge process outsourcing (BPO/KPO) services. We focus on delivering value-added back office solutions, media platform designs, and various other offshore outsourcing solutions. Our ultimate goal is to bring long-term benefits to your organization and your markets.

Job Description

  • Firewalls, switches and routers, most often Meraki and PF sense.
  • Windows Server, install, configure, and troubleshoot.
  • Active directory, add users, change passwords, troubleshoot sync issues.
  • Virtual Machines and related software. Migration, backup and more.
  • Cloud services such as AWS and other hosting solutions.
  • Desktop support, usually Windows but occasionally Macs or phones.
  • Technician should demonstrate critical thinking as well as decent verbal and written communication, active listening and conflict resolution skills.


  • Strong sense of discretion and confidentiality required
  • Understanding of IT principles and an ability to communicate technical concepts effectively to a varied audience
  • Ability to meet deadlines and manage stress effectively in high-pressure situations
  • 2+ years’ experience on current network operating systems
  • 3+ years’ experience in computer networks and systems maintenance
  • Bachelor’s Degree in Computer Science or related field