Customer Service Representative
Date posted: February 4, 2021
Company Overview
Filweb asia, incorporated is a world class provider of prime business and knowledge process outsourcing (BPO/KPO) services. We focus on delivering value-added back office solutions, media platform designs, and various other offshore outsourcing solutions. Our ultimate goal is to bring long-term benefits to your organization and your markets.
Job Description
- Recognize the need for queries to be escalated
- Communicate at all levels with all constituencies – external/internal customers and senior management
- Initiate change and process improvement
- Go the extra mile to achieve customer satisfaction
- Handle multiple customer service activities.
- Establish rapport with clients of all sorts
- Deal with all calls politely, courteously, professionally, and assertively
- Match customers’ needs to clients’ products and services
- Negotiate and influence the customers to buy-in
- Adhere to agreed processes and to meet required work standards, targets, and objectives
- Meet quota
- Other related tasks as assigned by the immediate superior and/or the management
Qualifications
- At least high school diploma, vocational diploma / short course certificate, bachelor’s/college degree, any field
- At least 1 year of work experience in the related field is required for this position
- Preferably 1-4 years as experienced employee specializing in customer service or equivalent
- Communicate effectively with customers
- Ability to troubleshoot minor issues and concerns